Introduction
Crazy Game (crazygame.bio) is a trusted online gaming and Sports Betting platform for users in Bangladesh. We understand how valuable your personal information is, which is why Crazy Game's Privacy Policy is built on complete transparency — no hidden terms, no complicated legal jargon.
This Privacy Policy explains what data we collect, why we collect it, how we use it, and how we protect it. By creating an account or using any of our services on the Crazy Game platform, you agree to this Privacy Policy.
What Types of Information Are Collected
Crazy Game collects several categories of data, each outlined below:
| Data Category | Example | Mandatory |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Yes |
| Contact Information | Mobile number, email address | Yes |
| Financial Information | Payment methods, transaction history | Yes |
| Technical Information | IP address, device type, browser | Automatic |
| Gaming Activity Data | Betting history, favorite games | Automatic |
| Communication Records | Support chat and email correspondence | Where applicable |
We only collect information that is genuinely necessary to operate our services. crazy game will never ask for excess or irrelevant data.
How We Collect Data
Crazy Game collects your information through the following methods:
- Registration date: We collect the information you provide directly when creating an account.
- At the time of a transaction: Payment-related information is automatically recorded during deposits and withdrawals.
- Platform Usage Time: Activity data is automatically collected while you play games or place bets.
- Via cookies: Cookies are used to enhance your browsing experience.
- Support Contact Hours: Conversations via live chat or email are recorded and stored.
- During KYC verification: A copy of your national ID or passport is collected to verify your identity.
How We Use Your Data
Crazy game uses your information only for specific, limited purposes. We believe you have the right to know exactly what we do with your data.
- To create and manage your account and ensure its security.
- To process deposits, withdrawals, and other financial transactions.
- To personalise your gaming experience and suggest games and offers based on your preferences.
- To comply with KYC verification and Anti-Money Laundering (AML) regulations.
- To detect and prevent fraud and maintain the security of the platform.
- To keep you informed about bonuses, promotions, and important updates.
- To provide customer service and support.
- To analyze and improve platform performance.
Sharing Information with Third Parties
Crazy Game never sells your personal data. However, in limited circumstances, necessary information may be shared with trusted third parties:
- Payment Providers: Necessary information is shared with mobile banking services such as bKash, Nagad, and Rocket to process transactions.
- Identity verification service: Data may be shared with approved verification bodies as part of the KYC process.
- Legal Authorities: Data may be disclosed in response to lawful requests from government or law enforcement agencies in accordance with Bangladeshi law.
- Analytics Services: Anonymised data may be used to analyse platform performance.
All third parties are required to comply with crazy game's privacy standards and may not use the information they receive beyond our specified instructions.
Cookies & Tracking Technologies
Crazy game uses cookies and similar technologies on its website to enhance your browsing experience and help analyze platform performance.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Maintaining login sessions and ensuring security | Deleted at end of session | |
| Remembering language and layout preferences | 1 year | |
| Collecting page views and usage statistics | 2 years | |
| Showing relevant ads and offers | 30 Days |
You can disable non-essential cookies from your browser settings, though some features may become limited as a result.
Data Retention Period
Crazy Game does not retain data beyond what is necessary. However, certain information must be kept for a defined period to meet legal obligations and security requirements.
- Active account data: retained for the full duration your account remains active.
- Financial transaction records: minimum 5 years, in accordance with Bangladesh financial regulations.
- KYC documents: retained for a minimum of 3 years after account closure.
- Support conversations: retained for up to 1 year after the issue is resolved.
- Marketing preferences: until you withdraw your consent.
Once the retention period expires, data is securely deleted or anonymized.
Your Rights
As a Crazy Game account holder, you have a number of rights over your own data. We respect these rights and are here to help you exercise them.
You can request to see what information we hold about you.
You can request corrections to any information that is inaccurate or incomplete.
You may request that your data be deleted under certain circumstances.
You can object to marketing communications or specific data processing at any time.
To exercise these rights support@crazygame.bio- email us and we'll respond within 30 business days.
Children's Privacy
Crazy Game is strictly for users aged 18 and above. We never intentionally collect data from minors.
- Age verification is mandatory at registration.
- Any account identified as belonging to a minor is immediately suspended.
- If any data belonging to a minor is collected inadvertently, it is deleted immediately.
Data Security Measures
Crazy Game uses industry-leading security technology to protect your data. Our multi-layered security system is designed so that even if one layer is compromised, your information remains safe.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Database Encryption: Stored data is protected with AES-256 encryption.
- Two-Factor Authentication (2FA): An additional security layer to protect access to your account.
- Access controls: Only authorized staff can access data on a need-to-know basis.
- Real-Time Monitoring: Suspicious activity is automatically detected and blocked.
- Secure Backup: Data is regularly backed up and stored across multiple secure locations.
Changes to the Privacy Policy
Crazy game may update this privacy policy when necessary. If any changes are made, we will notify you in advance.
- For important changes, a notice will be sent to your registered mobile number or email.
- The date of any changes will always be displayed at the top of this page.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- If you do not agree to the updated policy, you may close your account.
Contact Us
For any privacy-related questions, requests, or concerns, feel free to reach out. We're ready to respond promptly in Bengali.
Email: support@crazygame.bio
Live Chat: Log in to the platform and chat with us directly
Service Hours: 7 days a week, 24 hours a day
Why Your Data Is Safe with Crazy Game
End-to-End Encryption
Every transaction and piece of personal information is protected by 256-bit SSL encryption — completely unreadable to anyone outside.
Transparent KYC Process
Documents collected for identity verification are used solely to meet legal obligations and for no other purpose.
Sale of Data Prohibited
Crazy Game does not sell your data to any third party. Your information is used solely to serve you.
You're in Full Control
You can opt out of marketing messages, or request corrections and deletion of your data at any time through your account settings.
24/7 Security Monitoring
Our security team monitors systems around the clock. Any suspicious activity is acted upon immediately.
Support in Bengali
We answer all privacy-related questions in Bengali so you can fully understand.
Start Safe Gaming Today
Your data is completely secure with Crazy Game. Open an account today and enjoy with peace of mind.